Privacy Policy

Privacy Policy – Collectors Tavern
Effective date: 15 July 2025

At Collectors Tavern, your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website at www.collectorstavern.co.uk, place an order, or otherwise interact with us. By using our services, you agree to the practices described here. If you do not accept this policy, we kindly ask that you refrain from using our site or services.

Collectors Tavern, based at 14 Huntsman Wood, Liverpool, L12 0HY, acts as the data controller of any personal data you provide. You may contact us about anything in this policy by writing to collectorstavernuk@gmail.com.

When you use our website or place an order, we may collect personal information that you submit directly to us. This includes your name, postal address, email, phone number, and details related to your order or account. We may also collect payment and delivery information via our payment processors, although we do not store your full card details ourselves. When you contact us for customer support, we may keep a record of your communication. If you register for an account, we collect your login credentials and preferences so we can provide a tailored experience.

In addition to the information you submit, we also collect technical data about your use of our website. This includes your IP address, browser type, device identifiers, pages visited, and how you interact with features on our website. This information helps us understand how our site is used, improve its functionality, and personalise your experience. This data is typically collected through the use of cookies or similar tracking technologies. You can manage cookie settings in your browser, although disabling them may impact your use of the website.

We may receive information about you from trusted third-party partners, including those who help us process payments, deliver orders, or provide technical support. We also work with marketing partners who assist with advertising campaigns and analytics. These third parties are only given access to data necessary to perform their services and are contractually bound to protect it.

We process your personal data for a variety of reasons, all of which are consistent with UK data protection laws. We use your information to fulfil your purchases, communicate order updates, manage your account, provide customer support, personalise your browsing experience, and, if you have agreed, send marketing updates. We may also use your data to detect and prevent fraud, comply with legal obligations, or respond to regulatory authorities.

Personal data may be shared with service providers and business partners who assist us in running our website and delivering services. For example, we use Shopify to manage our online store, and payment processors to handle transactions. In certain circumstances, such as business transfers, legal requests, or where required by law, we may share personal information with third parties. If we transfer data outside of the UK or European Economic Area, we will ensure adequate safeguards are in place, including approved contractual clauses.

We keep personal data for only as long as necessary. This depends on a variety of factors, such as whether we need the data to manage your account, process an order, meet legal obligations, or resolve disputes. Once no longer required, your information will be securely deleted or anonymised.

You have several rights under UK data protection laws. You may request access to your data, ask us to correct any inaccuracies, or request that we delete your information. You may also object to or restrict certain types of processing, request data portability, or withdraw any consent you have given, such as for receiving marketing emails. If you would like to exercise any of these rights, please contact us by email. We may ask for proof of identity before we can respond. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your data has not been handled correctly.

We are committed to safeguarding your data. We use a range of security measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. While no online platform can guarantee complete security, we regularly review our procedures and take steps to address vulnerabilities.

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from minors. If we become aware that such information has been provided, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. If we make significant changes, we will notify users where appropriate. The most current version of the policy will always be available on our website, with the “effective date” listed at the top.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us at collectorstavernuk@gmail.com or by post at 14 Huntsman Wood, Liverpool, L12 0HY. We will respond promptly to any concerns you raise and are happy to assist in resolving any issues.